This Refund Policy covers prepaid wallet top-ups purchased for the ZapBz service operated by Zap Business LLC. It is part of our Terms of Service. The short version: unspent top-up credit can be refunded to your original payment method within 90 days, on request, after a quick review.
1. What Can Be Refunded
- Wallet top-ups paid by card (Stripe) or PayPal, within 90 days of the payment date.
- Only unspent credit: if your wallet balance no longer covers the amount of the original top-up, that top-up (or the spent portion) is not refundable.
- Promotional credit - signup credit, top-up bonuses, and referral credit - has no cash value and is never refundable.
- Charges for services already delivered (transcriptions, AI answers, stickers) are not refundable, except where the service clearly failed - tell us and we will review it.
2. How to Request a Refund
- In WhatsApp: reply /refund to the Zap bot, pick the top-up, and add a short reason. The request goes straight into our review queue.
- By email: info@zap.bz with the date and amount of the top-up.
- Requests are reviewed by a person, normally within 24 hours, and approved at our discretion under this policy.
3. How Refunds Are Paid
- Refunds go to the original payment method only - never to a different card, account, or person.
- When a refund is approved, the amount is deducted from your Zap wallet immediately and you get a WhatsApp confirmation.
- The card refund usually appears on your statement within 5-10 business days, depending on your bank.
- Refunds are issued in USD for the amount originally charged; your bank handles any currency conversion on its side.
4. Chargebacks
Please use this refund process instead of disputing the charge with your bank - it is faster for you and keeps your account in good standing. If you open a chargeback, the disputed amount is removed from your wallet immediately and your account is placed under review while the dispute is open; repeated chargebacks may lead to account suspension. Details are in the Terms of Service.
5. Closed Accounts
If your account is closed - by you or by us - remaining purchased credit is handled through this same process: request within 90 days of the original payment, unspent amounts only, refunded to the original payment method.
6. Questions
Anything unclear, or a situation this policy does not cover? Write to info@zap.bz and we will sort it out. This policy may be updated as the service evolves; the current version always lives at https://zap.bz/refund-policy.